Support

Dedicated Account Manager

As an integral part of your Courier Exchange subscription, you will be allocated a dedicated Account Manager who will be your central point of contact for queries, induction and phone-based training.

Our goal is to ensure you get the most out of Courier Exchange and that your central point of contact is always just a phone call away.

Knowledge Base

With nearly ten years experience in operating the UK’s leading freight exchange network, chances are that our team and members will have experienced the challenges facing new subscribers.

Use our website, forums and Knowledgebase portal to find the answers you need fast.

Troubleshooters

In the unlikely event of a problem with the Exchange, Troubleshooters allow you to follow a series of questions to find a specific answer.

Learn how to fix specific problems, perform important procedures, and read useful overviews.

Forums / Community

Because of the community building nature of the exchange, opportunities to learn, help and network with like-minded courier companies both locally and nationally will compliment usability, and proactively add to your experience as a whole.

Independent Dispute Management

Unfortunately, things do not always go to plan.

If you find yourself in a situation that you have been unable to resolve yourself with another member, then you may send us your complaint via Knowledgebase.

We will mediate and make a decision if required.